QUESTIONS?
Contact Us
We would like to hear from you anytime you have questions or concerns. Please contact us using the information below, to save time review our frequently asked questions to receive a quick answer to your question.
Call Us
Our GIA trained diamond specialists have the knowledge and years of training to help you with any questions that you have.
888-296-4890
Business Hours (Eastern Standard Time)
Monday to Friday 9:00am to 9:00pm
Saturday & Sunday 9:00am to 5:00pm
Postal Address:
Rokstok
7088 Transit Rd.
Williamsville, NY 14221.
Email Us
We never take more than one business day to answer your email. Rokstok recognizes the importance of a swift response to your needs and we’ll work hard at replying quickly.
service@rokstok.com
Frequently Asked Questions!?
- Can you make custom jewelry for me?
- Can I see the diamond before I purchase it?
- Do you discount your prices or do you negotiate?
- Can you get other diamonds than what is on your site?
- What if the ring doesn't fit after I give it to her?
- What kind of warranties do you have?
- How can I be put on your email and mailing list?
- What is your refund policy if she doesn't like it?
- What happens if the jewelry/diamond is lost during shipping?
- What payments types do you accept?
- Do I have to pay sales tax on my order?
- What if I want a refund and I have lost my certification?
- Can you deliver my order on a Saturday?
- If I don't live in the United States can I purchase from you?
- How can I get my jewelry insured for loss, theft, or damage?
- How can I be removed from your email and mailing list?
- How do I change the ship to address on my order?
