Rokstok Jewelry Policies & Legal Notices

The following information will provide a quick answer to common questions asked by our customers at Rokstok. If you would like a more detailed answer to your question or you don't see your question listed, please call 888-296-4890 and ask to speak to a service representative. You can also reach us at service@rokstok.com.

Can you make custom jewelry for me?

Rokstok has a full service custom design workshop; we can make any design you can imagine. Whether you have a unique design in mind or you've seen something you like and would like to make some changes to it, we can make it. Rokstok has a staff of master jewelers and design consultants with over 40 years experience designing and creating custom made jewelry. We have a modern design process using 3D Computer Aided Design and CNC technology to create very precise and high quality jewelry. Our design team can make engagement rings, wedding bands, necklaces, corporate logo jewelry, signet rings, you name we can do it. For more information on Rokstok custom designed jewelry view custom designed jewelry.

Can I see the diamond before I purchase it?

Rokstok is proud to offer the finest quality diamonds and the lowest possible prices. In an effort to keep our prices low we must keep our expenses and overhead low. Shipping diamonds for consideration or comparative purposes causes undue expenses like shipping and insurance costs, & re-stocking fees. We don't allow diamond or jewelry comparisons. In order to confirm or discuss the quality of the diamond or jewelry you are considering; call 888-296-4890 and speak to one of our GIA Trained Rokstok Diamond Consultants.

Do you discount your prices or do you negotiate?

At Rokstok we offer the lowest possible price upfront so that you know you're always getting the best deal. We don't negotiate or reduce our prices. The prices on our website are the final price.

Can you get other diamonds than what is on your site?

Rokstok carries one of the largest and most valuable collections of diamonds available anywhere. However, sometimes there are occasions when you'll need something not listed on our site. If you need pricing and availability for a diamond not listed on our site call 888-296-4890 and speak to one of our GIA Trained Rokstok Diamond Consultants. You can also request a quote using email at service@rokstok.com

What if the ring doesn't fit after I give it to her?

If your ring does not fit properly we'll size it free of charge up to 60 days from the shipping date on your invoice. You'll need an RMA# in order to ship your ring back for sizing, to request an authorization number call 888-296-4890 and ask to speak to a service representative. You can also reach us at service@rokstok.com

What kind of warranties do you have?

Rokstok offers a 30-day warranty on stone loss or precious metal replacement due to defects in manufacturing. Rokstok can't be responsible for stone loss or damage to your jewelry caused by neglect or harm. We recommend that you insure your jewelry using a personal articles policy. This type of policy usually covers loss, theft, or damage of your jewelry and it's definitely something you should have at all times. Go to the Rokstok jewelry insurance section for more information on insuring your jewelry.

How can I be put on your email and mailing list?

Rokstok creates update newsletters on what's happening in the jewelry & diamond business and this is very helpful in your decision making process. To receive occasional information on product, sales, & special offers enter you email address at the email registration box on the bottom of every web page. You may also call 888-296-4890 and ask to speak to a service representative. You can also reach us at service@rokstok.com

What is your refund policy if she doesn't like it?

If for any reason you're not happy with your jewelry purchase from Rokstok you can return it for a full refund within 30 days. This excludes items that have been sized or personalized with an engraving. Read the Rokstok 30-Day Refund Policy for more details & restrictions.

What happens if the jewelry/diamond is lost during shipping?

Your jewelry purchases are insured from the time it leaves our offices to the time you have signed for the item. You have no risk having your purchase shipped to you, for added security benefits Rokstok requires that you sign for any package valued at $500 or more. To learn more about Rokstok shipping policies view or Free Shipping page.

What payments types do you accept?

Rokstok accepts most major credit cards including, American Express, Discover, Visa, and MasterCard.

Do I have to pay sales tax on my order?

You will not pay sales tax on any orders unless you reside in New York State. Currently the sales tax rate on purchases for customers residing in New York State is 8.75%.

What if I want a refund and I have lost my certification?

If you return your diamond without its original diamond certification you will be charged a fee of $250.00. These certifications are necessary when a customer is considering the purchase of a diamond therefore Rokstok requires the return of these documents for a full refund of your original purchase amount.

Can you deliver my order on a Saturday?

If a Saturday delivery is more convenient for you Rokstok can arrange a safe arrival on a Saturday. There may be an extra fee for the upgraded shipping service and some US locations do not have Saturday delivery available. If you would like to arrange for this service call 888-296-4890 and ask to speak to a service representative. You can also reach us at service@rokstok.com

If I don't live in the United States can I purchase from you?

Currently Rokstok does not ship jewelry anywhere outside of the United States of America.

How can I get my jewelry insured for loss, theft, or damage?

We recommend that you insure your jewelry using a personal articles policy. This type of policy usually covers loss, theft, or damage of your jewelry and it's definitely something you should have at all times. Go to the Rokstok jewelry insurance section for more information on insuring your jewelry

How can I be removed from your email and mailing list?

To be removed from the Rokstok email list you click "unsubscribe" the next time your receive on of our specials or newsletters. For a quicker removal call 888-296-4890 and ask to speak to a service representative. You can also reach us at service@rokstok.com

How do I change the ship to address on my order?

If you require your order to be shipped to an address other than your billing address we can help. For added security we'll require that you add the alternate address to your credit card account, this helps protect our customers from fraudulent charges on their credit cards.

Jewelry Pricing, Availability, & Typographical Errors

Occasionally items on our website become "out of stock" when this occurs a Rokstok representative will call you immediately to help make appropriate changes to your order. In most cases we can help you find another item. On very rare occasions a product will be listed with inaccurate information such as descriptions, features, and or prices. This is not meant to harm our customers and in almost all cases are typographical or computer errors. Rokstok reserves the right to correct any erroneous information on the website and notify you prior to shipping. You are not guaranteed shipment of items on our website without Rokstok approval and we reserve the right to examine orders for inaccuracies in order to make corrections. We apologize for any inconvenience this may cause.

Content on Rokstok Web Site

Rokstok takes necessary precautions to assure you that we have best represented the items listed on our website for color, size, and shape. Since every computer monitor has different settings it is impossible to display the item exactly as it appears in real-life scenarios. In some cases the items may appear smaller or larger looking than in-person appearance.The actual total weight of items may vary up to .01ct from the total weight listed on our website. This can occur because each item is made with a new selection of diamonds and each grouping of diamonds is unique to its own weight and color and clarity. Finally, for each item containing multiple amounts of diamonds we estimate the color & clarity on an average of all diamonds in the item. For example, if an item has 10 diamonds and is listed with a quality of H, SI2 we do not guarantee that all diamonds are an exact H, SI2. Some of the diamonds may be SI2 and some may be SI1, therefore the grade of SI2 is an average grade for all diamonds in the item.

Rokstok Conflict Diamonds Policy

Rokstok subscribes to the Kimberly Process, this process is an internationally recognized system created in 2003 to prevent "blood diamonds" from entering the United States of America and 45 other participating nations. Rokstok and its suppliers of choice work with the system of warranties, a written agreement between Rokstok and its suppliers to assure us that all diamonds come from conflict free sources. Read more about Rokstok Conflict Diamonds Policy.

Legal Notices

At no time at all shall Rokstok be liable for any indirect, direct, special, incidental, or consequential damages of any form, regardless of the type of action from the use of our website, purchasing of our products, and content read or used. This includes negligence of any kind even if we have been notified of possible damages. If you have any concerns or questions call 888-296-4890 and ask to speak to a service representative. You can also reach us at service@rokstok.com