Lifetime Warranty

Every item purchased from Rokstok comes with our Lifetime Warranty and we’ll stand behind what we’ve sold you. For the life of piece, if you experience abnormal stone loss or breakage due to manufacturing defects Rokstok will repair or replace your item free of charge.

Rokstok manufactures it’s jewelry to the absolute highest quality standards and prior to shipment we’ll inspect your jewelry to ensure that you’ll enjoy it for many years to come. Upon receiving your jewelry we require that you have it cleaned and inspected every 6 months. Most local jewelry stores perform these cleaning and inspection services free of charge, no matter where you’ve made your purchase. You may also clean your jewelry at home with store-bought jewelry cleaner or glass cleaner with a soft bristled toothbrush. It is important to note that your item must be cleaned and inspected every 6 months in order to keep your warranty valid, you'll be required to provide proof of this at the time of a warranty claim.

Rokstok will also provide free lifetime sizing, polishing, stone tightening, rhodium plating, and cleaning for the life of your jewelry. Simply return your items and Rokstok will provide the appropriate services and then safely ship your item(s) back to you.

What am I responsible for?

Rokstok will provide the covered services free of charge however, you will be required to pay a $49 fee to cover shipping, handling and insurance. This fee will ensure that your ordered is processed and then shipped to you in the safest manner. Before shipping your items you must attain a Return Authorization Number from our Customer Care Department. To do so please contact us at 1-888-296-4890, please DO NOT ship your item(s) without contacting us first. Items shipped without a valid RMA number will be refused and returned to sender.

What if I need to have my ring sized?

Returning Rings for Sizing or Repair – Rokstok will be happy to make adjustments to the finger size on your ring purchase that you make with us for the life of the purchase (most wedding rings can't be sized and must be exchanged within 30 days to be eiligible for a new size). In some cases it may be determined that a ring cannot be sized after it has been made in the size that you have given us. It is your responsibility to provide Rokstok with a correct finger size and to be aware of what rings can't be sized again once made. Whenever you have questions concerning this matter you should call 1-888-296-4890 and speak to a salesperson before ordering your ring. You'll need to attain a Return Authorization# and also pay a $79 fee to process your order. This fee covers the cost for shipping, insurance and handling costs. In some cases a 10% re-stocking fee may also apply, this is calculated from the original purchase price of the item.

**Rokstok reserves the right to determine what will be deemed neglect, damage, or defects. All decisions are final and may not be disputed.