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Every item purchased from Rokstok comes with our Lifetime Warranty and we’ll always stand behind what we’ve sold you. For the life of piece, if you experience abnormal stone loss or breakage due to manufacturing defects Rokstok will repair or replace your item free of charge.
Rokstok manufactures it’s jewelry to the absolute highest quality standards and prior to shipment we’ll inspect your jewelry to ensure that you’ll enjoy it for many years to come. Upon receiving your jewelry we require that you have it cleaned and inspected every 6 months and to provide proof at the time of the warranty claim. Most local jewelry stores perform these cleaning and inspection services free of charge, no matter where you’ve made your purchase. You may also clean your jewelry at home with store-bought jewelry cleaner or glass cleaner with a soft bristled toothbrush.
Your diamond always has a home with us and so at any point in time you decide to sell your diamond back to Rokstok, we’ll gladly buy it back at 70% of the original purchase price. Most local jewelry stores don’t offer this type of service and if so, they’ll typically pay a mere 25% of the original purchase price. Rokstok believes in the value of long-term relationships, we feel you deserve to be treated fairly and that you should receive the very best guarantees.
Purchase your diamond with confidence and know that at any point in time we’ll be happy to take back your diamond on trade toward a diamond of a larger size. Rokstok will give you 100% of the original purchase price toward a new diamond; you’ll never lose a penny of your investment! Choose a diamond that you can comfortably afford now and upgrade at any point in time. The choice becomes yours.
Purchasing a diamond can be an overwhelming task; there are so many options and you don’t want to make the wrong choice. Rokstok wants you to have confidence in your decision to do business with us and that’s why we give you a Price Guarantee with every purchase. If within 30 days of your purchase you find an item of equal quality and likeness for less, we’ll refund the difference.
Purchasing a diamond or jewelry online in many cases is a leap of faith, and you should have the option to inspect your items and make sure that you’ll be happy with them. Rokstok offers you a 30-Day Money Back Guarantee. This allows you to return your items for a full refund or an exchange.
Every jewelry purchase at Rokstok comes with our exquisite jewelry gift packaging. Each box is created specifically for the type of jewelry that you have purchased and can come wrapped with a removable top, so that you can see your purchase before giving it to that special someone.
Rokstok provides fast, free, and safe USPS shipping on every order within the continental United States or Canada. All items are insured from the moment they leave our offices until the time at which you sign for it. In the event of an unfortunately loss during shipping you are completely covered.
You need to be sure that your items are worth what you’ve paid and that’s why Rokstok will provide a free jewelry appraisal on all items valued at $500 or more. This appraisal is our Guarantee that you’ve received a fair value and assessment of your jewelry.
Recent studies and reports have demonstrated that a small percentage of diamonds coming from the African continent among other resources have been sold in order to fund rebel movements. While less than 1% of the world’s diamonds come from conflict sources, Rokstok believes in the importance of eliminating all conflict diamonds.
In an effort to support this well needed initiative Rokstok adheres to the System of Warranties, this warranty system requires all of our suppliers to give written guarantees of the origin for the diamonds they sell us. In addition, we have made a firm stance with our suppliers that any violation of this guarantee will not be tolerated.
Once you receive your jewelry or diamonds it will be important to attain the proper jewelry insurance. Standard renters or homeowners insurance policies do not properly cover your jewelry against loss or damage. Rokstok will ship your item with a Jewelers Mutual insurance application that can be used to secure a personal protection jewelry insurance policy.
Let him or her have all the fun by giving them a Rokstok Gift Card.
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